Privacy Policy
Beachcomber Hot Tubs Cranbrook
Effective Date: August 31, 2026
Last Updated: August 31, 2026
Beachcomber Hot Tubs Cranbrook (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit
beachcombercranbrook.com (the “Site”), how we use and share it, and the choices you have.
1. Who We Are and How to Reach Us
Privacy contact:
Beachcomber Hot Tubs Cranbrook
100 Van Horne St N, Cranbrook, BC V1C 3P3
Email:
shanebeachcomber@shaw.ca · Phone:
778-561-4213
Our Site is built and operated on our behalf by Optimized Marketing (Optimized-marketing.com, LLC), which manages the Site’s hosting, analytics, and advertising technology under contract with us. Questions about your information should come to us at the address above.
2. Information We Collect
2.1 Information You Give Us
- Contact and service requests. Name, address, email, phone number, and anything you write in a message field when you request a quote, schedule service, or contact us.
- Account and billing information if you become a customer.
- Communications. The contents of emails, text messages, chat messages, and phone calls.
Please do not send us sensitive information through the Site. We do not seek data revealing health conditions, financial account numbers, government ID numbers, or similar sensitive categories through our web forms, and we ask that you not submit them there.
2.2 Information Collected Automatically
When you use the Site, we and the providers listed in Section 3 automatically collect:
- IP address and the approximate location derived from it
- Browser type, operating system, device type, and screen size
- Pages viewed, links clicked, time on page, scroll depth, and the page you arrived from
- Search terms and the advertisement or campaign that brought you here
- Recordings of your session showing mouse movement, clicks, scrolling, and information typed into form fields
- Which version of a page you were shown when we are testing alternative designs
- Cookie identifiers and similar device identifiers
2.3 Information from Third Parties
We may receive information about you from advertising and analytics platforms, lead sources, publicly available directories, and referrals.
2.4 Children
We do not knowingly collect information from children under 13, and the Site is not directed to children. If you believe a child has given us information, contact us and we will delete it.
3. Cookies, Analytics, and Advertising Technologies
We use cookies, pixels, tags, and similar technologies. The advertising providers listed below may collect information about your online activities over time and across other websites and apps when you use the Site. The Site uses some or all of the following:
| Technology |
Provider |
Purpose |
Category |
| Google Analytics / Google tag |
Google LLC |
Measure site traffic and understand how visitors use the Site |
Analytics |
| Meta (Facebook) Pixel |
Meta Platforms, Inc. |
Measure ad performance and show you our ads on Facebook and Instagram |
Advertising |
| Hotjar |
Hotjar Ltd. (Contentsquare Group) |
Session recordings and heatmaps to improve page design and usability |
Analytics / session recording |
| VWO (Visual Website Optimizer) |
Wingify Software Pvt. Ltd. |
Test alternative versions of our pages, and record how visitors interact with them, including session recordings, heatmaps, and form interactions |
Analytics / session recording |
| CallRail – Call tracking and dynamic number insertion |
CallRail, Inc. |
Display a different phone number based on how you reached the Site, and record which pages and campaigns led to your call, so we can measure which campaigns generate calls |
Analytics |
| Google reCAPTCHA |
Google LLC |
Protect our forms from automated spam and abuse |
Security / Strictly necessary |
| Site and hosting cookies |
Our hosting provider |
Keep the Site working, remember preferences, security |
Strictly necessary |
Session recording and form capture. Some of the tools above record how you interact with our pages, including mouse movement, clicks, scrolling, and information you type into form fields. These recordings help us improve the Site. Please do not enter sensitive information into any field — see Section 2.1.
Google reCAPTCHA collects hardware and software information and sends it to Google for analysis. Its use is subject to the
Google Privacy Policy and
Terms of Service.
Your choices.
3A. Your Tracking Choices
When you first visit the Site, we show you a notice about the technologies described in Section 3 and give you the choice to decline them. You can:
- Decline non-essential tracking — analytics, session recording, and advertising technologies will not be used for your visit. Declining is as easy as accepting and takes effect immediately.
- Change your mind at any time by clearing your browser cookies (your consent preference is stored in a cookie on your device).
Your choice is remembered across pages and future visits on the same browser. Strictly necessary cookies — the ones that keep the Site working and secure — are not affected, because the Site cannot function without them.
Declining is not a condition of using the Site. You can browse the Site, request a quote, and become a customer whether or not you accept these technologies. We do not use the technologies described in Section 3 to collect sensitive information, and we do not direct them at children.
Your information may be stored and processed outside Canada (including in the United States) by our service providers, where it may be accessible to United States authorities under applicable law.
4. How We Use Your Information
- Respond to your inquiries, quote requests, and service requests
- Schedule, deliver, and support the products and services you ask for
- Bill for products and services and maintain your account
- Provide, maintain, and improve the Site
- Send you marketing communications about our products and services
- Measure and improve the performance of our advertising
- Detect and prevent fraud, spam, security incidents, and abuse
- Comply with legal obligations and enforce our agreements
5. How We Share Your Information
We share information with:
- Service providers who perform work for us — website hosting and marketing (Optimized Marketing), customer relationship management, email and text message delivery, call tracking and recording, analytics, session recording, A/B testing, payment processing, and delivery or installation partners. They perform this work on our behalf under our contracts with them.
- Advertising and analytics partners — the providers named in Section 3. Some of this sharing may be considered “targeted advertising,” a “sale,” or “sharing” of personal information under certain privacy laws even though no money changes hands. You can opt out — see Section 3.
- Professional advisors — attorneys, accountants, and insurers.
- Legal and safety recipients — where we believe disclosure is required by law or necessary to protect the rights, property, or safety of our company, our customers, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
We do not sell your personal information for money, and we do not share the mobile opt-in or consent information described in Section 6 with anyone for their own marketing.
6. Text Messages
If you provide your mobile number and agree to receive text messages, we may send you appointment reminders, service updates, and marketing messages.
This Privacy Policy specifically outlines how we collect, use, store, and protect information related to your participation in our SMS (text messaging) program. By opting into our SMS program, you agree to the terms of this Privacy Policy.
- Information we collect
When you opt-in to our SMS program, we may collect the following information:
- Mobile Phone Number: This is essential for sending you SMS messages.
- Opt-in Information: We record the date and time of your consent, the method of consent (e.g., verbal confirmation, website form submission, keyword text), and the specific types of messages you’ve agreed to receive.
- Message Content: We may temporarily store the content of messages you send to us and messages we send to you for the purpose of delivering the service, providing customer support, and improving our services.
- Message Delivery Status: Information about whether messages were successfully delivered.
- Usage Data: We may collect data related to your interaction with our messages, such as click-through rates on links within messages.
- How We Use Your Information
We use the information collected through our SMS program solely for the following purposes:
- To Send You SMS Messages: This includes the types of messages you have opted to receive, such as:
- Promotional Alerts: Special offers, sales, and marketing messages about our products/services.
- Transactional Alerts: Order confirmations, delivery and service updates, appointment reminders, and other non-marketing transactional messages.
- Customer Service Alerts: Support messages, responses to inquiries, and other customer service communications.
- To Provide Customer Support: To respond to your inquiries and assist you with any issues related to our SMS program.
- To Manage Opt-in and Opt-out Preferences: To ensure we comply with your preferences regarding receiving messages.
- To Improve Our Services: We may use aggregated, anonymized data to understand trends and improve the effectiveness of our SMS communications.
We will not use your SMS data for any other purpose without your explicit consent.
- Data Protection and Security Measures
Beachcomber Cranbrook employs industry-standard security measures to protect your SMS data from unauthorized access, disclosure, alteration, or destruction. This includes:
- Encryption: We utilize encryption technologies to protect your data.
- Access Controls: Limiting access to SMS data to authorized personnel only.
- Secure Storage: Storing your data on secure servers with appropriate safeguards.
- Sharing of Information with Third Parties
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with trusted third-party service providers who assist us in operating our SMS program (e.g., SMS gateway providers) strictly for the purpose of sending messages on our behalf and under strict confidentiality agreements. These providers are obligated to protect your information in accordance with this Privacy Policy.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to:
- Comply with legal obligations.
- Protect the rights, property, or safety of Beachcomber Cranbrook, our users, or the public.
- Prevent or investigate possible wrongdoing in connection with the SMS program.
- Your Rights and Choices
You have the following rights regarding your SMS data:
- Opt-out: You can opt-out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent to you unless you explicitly opt-in again.
- Help: You can text HELP to any message you receive from us for customer care information. Our HELP message will include instructions on how to use our service, how to unsubscribe, and how to contact us for support. You can also contact us directly at shanebeachcomber@shaw.ca or 778-561-4213.
- Access, Correction, and Deletion: You may request to access, correct, or delete your personal information collected through our SMS program, except where retention is required by law. Please contact us at support@abscorp.com to make such requests.
- Message Frequency
Message frequency will vary depending on your interactions and the type of messages you have opted into. You can expect to receive 3-4 text messages per month.
- Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Changes to this SMS Messaging Privacy Policy
We may update or modify this SMS Messaging Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates. Your continued participation in our SMS program after any changes indicates your acceptance of the revised policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (775) 331-7310
7. Phone Calls
The phone numbers shown on the Site may be provided by a call tracking service (CallRail) so we can measure which advertising generates calls. Calls to and from those numbers may be recorded and transcribed for quality, training, and record-keeping. Where a recording is made, you will be notified at the start of the call, and you may ask us not to record.
8. Retention and Security
We keep information only as long as needed for the purposes in this policy, to meet legal, tax, and accounting obligations, and to resolve disputes. Customer and billing records are kept for the life of the relationship and as long afterward as the law requires. Marketing contacts are kept until you unsubscribe; if you unsubscribe we keep a minimal suppression record so we do not contact you again.
We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Know or access the personal information we hold about you
- Correct inaccurate information
- Delete information we hold about you
- Obtain a copy in a portable format
- Opt out of targeted advertising and the sale or sharing of personal information
- Not be discriminated against for exercising a privacy right
How to exercise them. Contact us using the details in Section 1 and tell us which right you are exercising. We will verify your identity before acting, usually by confirming information we already hold. We respond within 30 days of receiving your request, as required by PIPEDA and British Columbia’s Personal Information Protection Act (PIPA), and may extend that period where either Act permits, with notice to you. You may use an authorized agent, in which case we may require written proof of authorization.
10. Do Not Track and Browser Signals
Some browsers send a “Do Not Track” signal or a Global Privacy Control (GPC) signal. The Site does not currently detect these signals automatically. To opt out of targeted advertising, use the browser settings and opt-out tools described in Section 3.
11. Third-Party Links
The Site links to third-party websites and social media platforms. We are not responsible for their privacy practices. Review their policies before providing information.
12. Changes to This Policy
We may update this policy from time to time. We will revise the “Last Updated” date above and, for material changes, provide additional notice on the Site.
13. Contact Us
Questions, requests, or complaints about this policy:
Beachcomber Hot Tubs Cranbrook
100 Van Horne St N, Cranbrook, BC V1C 3P3
Email:
shanebeachcomber@shaw.ca · Phone:
778-561-4213
We have designated an individual who is accountable for our compliance with this policy; contact us at the address above and we will tell you who that is. If you have a complaint about how we handle your personal information, write to us first — we will investigate and respond to you in writing.
If you are not satisfied with our response, you may complain to the
Office of the Privacy Commissioner of Canada (priv.gc.ca, 1-800-282-1376).
Residents of British Columbia and Alberta may instead complain to their provincial
Office of the Information and Privacy Commissioner.
