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4.9 - star rated by 24+ happy customers

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What Our Customers Are Saying

Tony Hetu
14:12 11 Oct 24
I have owned my Beachcomber 350 hybrid for 6 years now after purchasing new and Beachcomber Cranbrook has always been amazing to deal with. They always have the knowledge, parts and chemicals on the shelf to keep my tub maintained. Can’t imagine owning a hot tub without this type of local support.
Michelle McKeough
19:44 13 Jun 24
Just had the best experience at this store! Went in with a hot tub issue/question, both the ladies working there were extremely helpful. Printed me out step by step instructions and made sure I understood what products to use and when. It's been over a month with this hot tub issue, and no one else was knowledgeable enough to help me out. I live in Kimberley, but will be making this store my primary hot tub product store from now on.
J J
23:25 11 Oct 23
Went in to get chemicals for a older tub and came out buying a new hot tub. Shane was very knowledgeable and made it a excellent experience.Even after the purchase, I had some minor issues that was resolved quickly and professionally ( user errors). I highly recommend this buisness because of not only the product, but the 5 star service and staff! Love our new tub!
Kevin Hockley
00:25 23 Mar 22
Best place in town fantastic people 🙂
Sandra Robertson
19:27 19 Aug 21
Bought 2 Stand up paddle boards & received excellent customer service while selecting our boards.Returned a month later dissatisfied with the model I chose as the head of the paddle slipped right off & fell to bottom of a very large lake & the grip mat on the board itself was coming unglued.The staff immediately sprung to action to rectify the situation & made me feel my disappointment was valid.I left extremely happy with both my experiences in-store.The husbands board is still going super strong from day 1 & my new board is an absolute treasure!
Ken Ferguson
14:37 19 Nov 20
Just recieved our new hot tub and couldn't be happier.The service was excellent, from our initial visit to begin our selection, followed by a great delivery and installation.The great service continues as the staff educates and looks after us on the maintenance and treatment of the water.This is a service based business doing a very good job.
Bridie Cotter
21:17 02 Dec 19
We have had a fabulous experience with Beachcomber! Shane helped us find the perfect tub for our family, Derek and Erik were amazing with set up—called ahead, were super efficient with installation, clear and thorough in going over the instructions with me and patient with my follow-up questions. Thanks guys! Follow-up water testing has also been really helpful and appreciated while we get the hang of things (thanks, Shandi!). We are super happy and couldn’t recommend them more highly.
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Proudly serving Cranbrook, Kimberley, Fernie, and beyond, we specialize in high-quality hot tubs, patio furniture, and saunas—all backed by exceptional customer service and over 40 years of family-owned expertise.

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